Toby brings to the team over 28 years of experience in customer service, including 4 years in the financial industry. Her background is rooted in management and training, with a strong focus on truly listening to clients, ensuring their needs are met, and making sure they feel heard and valued. Toby resides in Old Brooklyn with her son. In her free time, she enjoys spending time with family and friends, going to concerts, cooking and baking with her son, and embracing the joys of motherhood.